Shipping, Returns & Refund


Free Standard US Shipping for all orders:

All orders with a domestic delivery address come with Free Standard Shipping.

Our primary carrier is Amazon Logistics, a trusted and reliable courier service that ensures fast and efficient delivery across the country. Once Amazon has processed your order, you can expect it to arrive within 3-5 working days.

If you wish to receive your product sooner, we do offer Express shipping (2-3 working days) and Priority shipping (1-2 working days) which comes at an additional fixed fee.

Once your order has been dispatched, you will receive a shipping confirmation email that includes your specific tracking link, allowing you to monitor your package's status. 

Shop with confidence knowing that your order will arrive on time with our fast and free shipping.

Lost Packages:

If you have not received your order, please contact our Customer Care Team who will work to resolve the issue as quickly as possible. Once courier tracking confirmation is received of an order being shipped and signed for at the shipping address our liability ceases. If your package is lost, please contact our Customer Care Team who will deal with the matter.

Damaged products:

We make every effort to ensure the products that you order are shipped in good condition, however, some products can get damaged in transit so we please ask you to inspect your order upon receipt. If you are not satisfied with the condition of your order, please contact our Customer Care team with photos at If you have not contacted us within 7 days of receiving damaged items, we will deem your order as accepted. This does not affect your statutory rights.


Changed your mind?

We really hope you love your purchase from however, in the event you do wish to make a return, simply follow the below instructions. We have a free returns policy within 60 days of the purchase.

Please be aware, we do not accept returns of used items.

Steps to Return your Item:

  1. Write to to get your free returns label
  2. Print your label
  3. Put your CozyOne purchase back in their original packaging, close it, and attach the label (make sure that no other shipping labels are visible)
  4. Go to your closets USPS store to drop off
Other considerations:
  • Items must be unworn, unwashed and in its original packaging. Items that are in an unsellable condition will not be refunded.
  • All returned products must be posted to us within 60 days of receipt.
  • We only accept returns that have proof of purchase.


When will I receive my refund Following a successful inspection of your return we will process a refund to the credit / debit card or PayPal account which was used to place the original order. Please allow 5 working days for the refund to appear in your account from the date we process it.

I haven’t received my refund: If you haven’t received a refund yet, please check your statement again, these incoming payments can be overlooked. If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Possible deductions from refunds. If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products you have returned where this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount to cover the damage.


We can work with you to attempt to cancel your order before it is shipped, although this may not be possible technically. Please contact our Customer Care Team at if you wish to cancel your order. We also offer a 60 day money back guarantee, subject to certain conditions. For further information, please see our Billing Terms and Conditions. Returns under this policy do not affect your statutory rights.